The DDS may find it necessary to contact the disabled individual while evaluating
the evidence obtained by the FO. The DDS or Office of Disability Operations (ODO)
may contact the disabled individual or representative payee directly by telephone,
The individual does not respond to the DDS or ODO inquiry,
The responses are inadequate or illegible, or
There is a need for additional information.
If this contact is unsatisfactory, or the DDS or ODO are unable to contact the disabled
individual or representative payee, they may request FO assistance. The request that
the FO receives from the DDS or ODO will contain an explanation of the need for the
information. The DDS or ODO can send a assistance request (AR) for an electronic CDR
(eCDR), see DI 81010.100. Also, the DDS or ODO can provide an explanation on the form SSA-883-PG01 (Request
for Evidence or Assistance (Disability Case)).