The WSU contacts the claimant to advise that the WSU will process his or her claim
and will cancel the appointment with the FO.
If the claimant does not agree, document the discussion in remarks and transfer the
iClaim to the FO.
If the WSU was not successful in contacting the claimant after at least two attempts
prior to their FO scheduled appointment, the WSU will document the attempts to contact
in remarks and will transfer the iClaim to the FO. The FO should receipt in the claim
and retain jurisdiction. The FO will take the necessary action to process the claim
during the scheduled appointment. If the claimant is a non-responder for the scheduled
appointment, the FO will retain jurisdiction of the claim and continue processing.