Ask the FI to call the special staff at the Mid Atlantic Program Service Center (MATPSC),
at 215-597-1134, for help with any of the following issues:
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Automated enrollment (called ENR or Quick$tart), a direct deposit enrollment transmitted
from the FI directly to our systems. For more information, see GN 02402.106 Automated
Enrollment;
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•
Notification of Change (NOC), a change in the type of account, routing number, or
depositor’s account number that does not involve a different account. For more information
about NOC, see GN 02402.105 Correcting RTNs and/or DANs;
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•
Prenotification (Prenote), a notice that we will soon begin sending payments to the
account;
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•
Death Notification Entry (DNE), a notice of the beneficiary’s death sent by us to
the FI to which the beneficiary’s direct deposit payments have been going. For more
information, see GN 02408.605;
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•
Payment returned by the FI (unless you requested the return); or
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•
Reclamation, unless you initiated the reclamation or Abandon Reclamation Request.
For more information about reclamations, see GN 02408.301 to GN 02408.800.
If the FI calls with questions concerning individual accounts, the technicians in
the FO, TSC or PSC will respond appropriately.