SERS is an automated payment solution that uses card readers and check scanners to
electronically process remittances paid by check, money order or debit/credit card.
In 2014, SSA implemented the SERS application in the FOs to collect non-program standard
fees for requests for information. In 2017, SSA implemented SERS for certain programmatic
SERS will only accept debit/credit cards, money orders, and checks for remittances
related to the payment/return of the following:
SERS eliminates FO’s need to send all programmatic remittances to the Mid Atlantic
Program Service Center (MATPSC). Remittances will process the same day and produce
a payment authorization form and receipt for the debtor. FOs will continue to process
and send all other acceptable programmatic remittances to MATPSC and administrative
remittances to the Office of Finance (as applicable).