TN 86 (11-24)

GN 02408.915 Process when the Office of Earnings and International Operations (OEIO) is Responsible for Reclamations

A. Determining when OEIO is responsible for the reclamation of International Direct Deposit (IDD) funds

OEIO is responsible for the reclamation of improperly paid IDD funds under any one of the following circumstances:

  1. 1. 

    if the incorrect payment went outside the U.S. to a country listed in GN 02408.920F, and the total outstanding amount is greater than $100;

  2. 2. 

    the Payment Integrity and Resolution Services (PIRS) already made two unsuccessful attempts to reclaim incorrect payments through the FI, or

  3. 3. 

    has already reclaimed part of the incorrectly issued payments, but part of the money is still outstanding.

B. Process for follow-up and further actions

OEIO technicians use the Automated Initial Development PC8 (AID8) program which automatically creates a diary and/or a Modernize Development Worksheet (MDW) to develop to the field office.

It will pre-propagate language to send to the field office . The language can be edited to tailor the development to any particular case as needed.

If OEIO does not receive a response within 40 days, OEIO sends a second request and diaries for 45 days.

If OEIO does not receive a response to the second request within 45 days, or if the FI returns part of the money and some remains outstanding, OEIO sends a request for the outstanding funds to the estate of the beneficiary, and does the following:

  • if the address for the estate is unknown, OEIO uses the last known address for the entitled beneficiary or survivor;

  • if no response arrives within 40 days, OEIO sends a follow-up letter marked “Second Request”;

  • after the second follow-up letter, if no response arrives within 40 more days, OEIO annotates the record that there was no response received to either letter.

1. Outstanding amount is greater than $30 but less than $100

If the outstanding amount is greater than $30 but less than $100, OEIO sends a request for the outstanding funds to the estate of the beneficiary, and takes the following actions:

  • if the address for the estate is unknown, OEIO uses the last known address for the entitled beneficiary or survivor;

  • if no response arrives within 40 days, OEIO sends a follow-up letter marked “Second Request”; and

  • if no response arrives within 40 more days, OEIO annotates the record that there was no response received to either letter.

2. Outstanding amount under $30 

If the outstanding amount is under $30, OEIO takes no action to recover the funds.


To Link to this section - Use this URL:
http://policy.ssa.gov/poms.nsf/lnx/0202408915
GN 02408.915 - Process when the Office of Earnings and International Operations (OEIO) is Responsible for Reclamations - 11/05/2024
Batch run: 11/05/2024
Rev:11/05/2024