Use this list to justify the need for a face-to-face interview:
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The individual specifically requests a face-to-face interview.
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The individual has difficulty communicating over the telephone, understanding the
documented program explanations, or does not have access to the Internet.
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You anticipate a difficult or lengthy interview due to complexities; e.g., subsidized
pay (see DI 10505.010), SGA issues (see DI 10505.015), questionable retirement, or you require development for close or family corporations.
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The evidence you need is detailed or bulky (e.g., payroll books, ledgers, or receipts).
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The information in the file causes you to question the employer-employee relationship
(see RS 02101.865).
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The interview involves sensitive issues (e.g., law related, cancer, terminal or mental
illness) and there is no representative.
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Cases where validity of employment is in doubt, such as “family employment parents”
(see RS 02101.125).
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A continuing disability case where the Disability Determination Services (DDS) or
the Office of Disability and International Operations (ODIO) requests field office
(FO) assistance.
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Nonmedical or nonjudicial evidence of incapability of managing benefits (see GN 00502.030)
See Also:
For information on the current field office work continuing disability review processes,
please refer to DI 13010.025.