For those in need of help beyond the preparation of forms and letters, take the following
action:
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•
Contact relatives, employers, or others to obtain evidence or to enlist their help
in obtaining evidence for the claimant, or go directly to sources of evidence.
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•
If the claimant gives written consent for disclosure, you may make such contacts.
There is an exception if the contact is with a third party who has (or may have) the
needed evidence; see GN 03910.020B.