TN 2 (09-85)
GN 01704.700 Benefit Earnings Technician (BET) Processing - General
Perhaps the most important responsibility of BETs is preparing claims packages for
foreign agencies. The contents of the packages will depend upon various factors; i.e.,
where the claim was filed, from which countries benefits are being claimed, the insured
status of the NH and the agreement under which the claim is filed.
The following instructions are designed to establish guidelines to BETs. However,
there will be occasions when BETs, because they are aware of the circumstances, include
additional information in the claims packages. The purpose of the packages, after
all, is to transmit needed information to a foreign agency and/or to request information
needed by DIO. The BET should use the following guidelines, the information in the
claims folder, experience and judgment to prepare concise, but sufficient, claims
packages.
NOTE: Material submitted by claimants solely in support of claims from foreign agencies
should be submitted to the foreign agencies unevaluated. If the material has intrinsic
value; i.e., original marriage, baptism or birth certificates or if the claimants
request that the originals be returned, prepare photocopies for the foreign agencies
and return the originals to the claimants. Certify the photocopies as exact copies
of the documents returned to the claimants.