TN 3 (07-21)
When the Division of International Operations (DIO) forwards claims material (such as information about a U.K. claim, certified copies of evidence, or a copy of the worker’s U.S. coverage record) to the U.K., the Benefit Earnings Technician (BET) electronically stores the claims material in the Paperless Processing Center (PPC) system in DIO before forwarding the claim to the U.K. agency. The system automatically generates a notice that the BET sends to the applicant. The notice informs the applicant that DIO forwarded the claims material to the U.K.
If an applicant contacts the Social Security Administration (SSA) for the status of his or her claim for U.K. benefits and states that he or she has not received notification that DIO forwarded the claim to the U.K. agency, check the PPC system. NOTE: Field offices are able to check the PPC system through the Paperless ROQS (Read Only Query System), accessible via iMain.
If PPC does not show that DIO forwarded the claim to the U.K., advise the applicant to write directly to DIO at the following address:
Social Security Administration OEIO - DIO P.O. Box 17769 Baltimore, Maryland 21235-7769 USA
If PPC shows DIO forwarded the claim to the U.K. agency, advise the applicant to contact the U.K. agency directly. Applicants can find contact and other information online at:
Pension Service
Note: DIO is unable to determine the status of a U.K. claim after a technician forwards the claim to the U.K. For more information about status requests related to Totalization claims see GN 01702.520.