The FO and TSC input an RTN and DAN correction initiated by the beneficiary, recipient
or representative payee. When a beneficiary or recipient with a representative payee
requests a change or correction in direct deposit, verify that the payee is still
acting prior to inputting the new information.
The FI should use a NOC to make RTN and DAN changes. When a FI contacts a FO to report
a RTN change, the FO advises the FI to use NOC procedures and asks to contact the
servicing Federal Reserve Bank.