If after the diary matures from the second TOFR or email request and there is no response
from Treasury in the Paperless System or in TCIS Dashboard, send the ACR to your technical
lead (ex. MOD PETE, LCSR). The ACR must have copies of both emails to the NPIRC.
The technical lead will then call Treasury for assistance.
The technical lead will call NPIRC Customer Service Help Desk at (855) 868-0151 to
request the document.
The technical lead should request the document to be faxed into Paperless and TCIS’s
dashboard.
Attach a “Telephone Contact” to the ACR documenting the phone contact with the NPIRC
Customer Service Helpdesk. Send the ACR to the Development Hold File (DHF) for 3 days
to control for receipt of the document.
If after 3 days, the document is received, forward for the next action to the originating
technician. If the document or response for action is not received in 3 days, the
technical lead should make a second call to NPIRC Customer Service Helpdesk to request
the document or action needed. The technical lead should request that the document
be faxed into Paperless and TCIS’s dashboard. Attach a “Telephone Contact” to the
ACR to document the second phone call contact with the NIPRC Customer Service Helpdesk.
Send the ACH to the Development Hold File (DHF) for 3 days to control for receipt
of the document.
If after 3 days, the technical lead receives no response to the second phone call
attempt, the technical lead should seek assistance from their PSC/OAS Treasury Analyst.