TN 21 (09-24)

GN 03970.020 Evaluation and Action on Field Office (FO) and Processing Center (PC) Referrals

A. Introduction to Center for Programs Support (CPS) and Operations Support Branch (OSB) referrals

The CPS in each regional office and the OSB in each PC is responsible for determining the category of possible fee violations, which are described in GN 03970.013.

B. CPS and OSB procedure for possible fee and non-fee violations

1. Determine the type of possible violation

Review the report to determine what type of violation has potentially occurred and ensure that development is complete (see GN 03970.017). If any further development is necessary, request it from the appropriate Field Office (FO) or Processing Center (PC).

NOTE: If a referral to the ineligible for direct payment entities (IDPE) Coordinators was mistakenly forwarded to a CPS or OSB, staff will contact the referring individual to notify them of the mistake and to ensure that they properly send the referral to the IDPE Coordinators, as described in GN 03920.052.

2. Referring the matter to the Office of the General Counsel (OGC)

If CPS or OSB believes that the record is adequately developed and that the record demonstrates that the representative, including an entity's point of contact, engaged in misconduct, refer the record by email to OGC using the address in GN 03970.070A, attaching any development and evidence to the email. After the initial referral, CPS or OSB will continue to review and forward additional development materials to OGC.

To determine the best method of delivery for any non-electronic documentation, please reach out to OGC using the contact information in GN 03970.070.


To Link to this section - Use this URL:
http://policy.ssa.gov/poms.nsf/lnx/0203970020
GN 03970.020 - Evaluation and Action on Field Office (FO) and Processing Center (PC) Referrals - 09/30/2024
Batch run: 09/30/2024
Rev:09/30/2024