TN 161 (05-24)
GN 04440.405 Request for Program Consultation (RPC) Process Description
The purpose of the RPC process is to resolve deficiency disagreements between an adjudicating
component and a reviewing component in fully electronic cases. The RPC process is
not a “de novo” review. If the adjudicating component determination is policy compliant,
the deficiency is rescinded. If the adjudicating component determination is not policy
compliant, the RPC panel considers whether the deficiency cited by the review component
is policy compliant. If the deficiency is policy compliant, the RPC panel affirms
the deficiency. If neither component’s actions are policy compliant, the RPC resolution
document directs the review component to correct the cited deficiency and addresses
the policy compliant actions that the adjudicating component must complete. In this
instance, the deficiency type is changed, i.e., corrected, in the RPC tool, which
automatically updates the deficiency code in the OQR database. This eliminates the
need for manual intervention in the OQR case processing system. However, the deficiency
is not rescinded. Multiple deficiencies may be recorded in the OQR case processing
system, but only the "Primary" deficiency is considered for measuring performance
accuracy or deficiency rate. Deficiencies listed as "Other" do not affect the evaluation
of performance or deficiency rate.
See Details
For additional policy guidance on the RPC process, see DI 30007.000 Request for Program Consultation.