RS 02803.410 Regional Office Receipt of Forms SSA-2711
The RO role is to continuously monitor the use of critical case procedures. Use the
information contained on Forms SSA-2711 for trend analyses. When a high occurrence
of a particular error indicates that there is a procedural flaw or that a broad training
need exists or there is a performance problem in one or more specific offices, ensure
that the appropriate management action is taken to correct the situation.