The DDS processes an electronic AR (e.g., initiating, following up, cancelling, and
receiving) using their case processing system. Not all DDS case processing systems
support full AR transactions (e.g., accept, reject, follow-up, cancel, close, and
transfer). However, these DDSs can still request and respond to electronic ARs. If
either the requesting or the receiving DDS involved in the A/R process does not have
full electronic AR software, certain actions require direct DDS contact. Notify the
other DDS (by phone or email) and document the contact in the Certified Electronic
Folder (CEF) when:
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Rejecting an AR to the office that requested it;
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Transferring an AR to another office;
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Canceling an AR because it is no longer needed;
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Following up on an AR to check the status; or
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Closing an AR when completed.