This subchapter contains paragraphs used to respond to inquiries and requests from the public.

Division Of Earnings and Business Services (DEBS) produces three types of letters for corresponding with the public: dictated, form, and model letters. Most of the letters are comprised of standard paragraphs which are contained in this subchapter. Standard paragraphs also make up form and model letters. When those letters are not adequate to explain a particular situation to the inquirer, the standard paragraphs can be modified to provide the correct information or can be used as guides in preparing a dictated letter.