Verify the identity of the reporter before accepting a report of nonreceipt of SVB
benefits. (GN 03001.012 explains who is an acceptable reporter; GN 03360.005B.3.,
GN 03340.015C, address verification of identity.)
Do not automatically advise calling back on the 3rd mail delivery day after the check
due date. A problem may exist on the record that can be resolved at the time of the
request. Review current SSR or Inquiry Response (IR) queries to determine appropriate
action. (See also GN 02406.700 -- Mass Loss.)
If appropriate, and the required delivery time has elapsed (see GN 02406.130), the nonreceipt report is processed under the same procedures as a title II or title
XVI case (GN 02406.125, GN 02406.140 and GN 02406.150). However, the CPS will input the nonreceipt stop code which will produce the claims
package (FMS-3858, FMS-1133). If a report of nonreceipt is received by an office other
than the CPS (for example, the local Social Security office or FBU), the necessary
information should be faxed to the CPS for input. The name and address of the appropriate
CPS is located on the SSR in the residence address field. Fax numbers for all of the
CPSs are located in VB 00901.025, Exhibit 1
Claims packages should be forwarded to the CPS of jurisdiction and reviewed according
to instructions in GN 02406.160, photocopied, then mailed to Treasury at the following address:
Department of the Treasury
Financial Management Service
Check Claims Branch
Room 800-D
3700 East West Highway
Hyattsville, MD 20782