All efforts undertaken to secure evidence/information must be documented before an N20 suspension can be processed.

The servicing office will document all efforts undertaken on a Form SSA-5002, Report of Contact, (or equivalent). Include:

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  the information/evidence requested;

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  what efforts were taken to obtain the information/evidence;

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  the results of the efforts;

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  an explanation as to why the individual failed to cooperate/provide information (if known); and

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  any additional information supporting the suspension of SVB due to the individual's failure to provide information.

Sign and date the determination. Fax and then mail the documentation to the CPS having SVB jurisdiction.