HA 01340.055 Dismissal Returned As Undeliverable

A. Claimant's Copy Returned As Undeliverable

If the post office returns a claimant's notice and order of dismissal to the Office of Appellate Operations (OAO) as “undeliverable” (e.g., the claimant moved and left no forwarding address), OAO staff will take the following actions to locate a new address.

1. Claimant Is Represented

If the claimant has an appointed representative, OAO staff will first telephone the claimant's representative to request a new address for the claimant.

If OAO staff is unable to contact the representative by telephone or the appointed representative is unable to provide an updated address for the claimant, OAO staff will proceed with the steps below.

NOTE:

Although 20 CFR 404.1715(b) and 416.1515(b) state that a notice sent to the appointed representative will have the same force and effect as if it had been sent to the claimant, OAO staff will still make every attempt to locate an updated address for the claimant using the steps below. The additional actions are very important because, although the claimant generally cannot appeal an Appeals Council dismissal, the claimant may have recently contacted another agency component.

2. Locating a New Address

OAO staff will:

•
Check for a new address in both the Appeals Review Processing System (ARPS) and Personal Communications (PCOM) system queries, including the Modernized Development Worksheet (MDW) for either title, the Full Master Beneficiary Record (FACT) for title II claims, the Supplemental Security Income Display (SSID) for title XVI claims, the Customer Service Record (CSR) for either title, and the Prisoner Update Processing System (PUPS) for either title;
•
Review any subsequent application for a new address;
•
Determine whether any newly submitted correspondence or evidence, including newly submitted medical evidence, contains a new address for the claimant; and
•
Telephone or send a brief memorandum to the field office servicing the claimant's last known address requesting a new address for the claimant (using the COR 15 template in the Document Generation System (DGS)).

3. Updated Address Located

If OAO staff successfully obtains an updated address, staff will:

•
Prepare a currently dated cover letter (using the blank COR template in DGS) that informs the claimant that the attached Appeals Council notice was returned by the post office as undeliverable;
•
Attach the original notice and order of dismissal that was returned to the Appeals Council;
•
Associate copies of the documents with the claim(s) file; and
•
Send the new cover letter with the original notice and order of dismissal to the claimant and appointed representative, if any.

NOTE:

When OAO staff identifies the new address, staff will also take the necessary actions to notify other components of the change of address. If an eView record exists, staff will add a message in eView noting the updated address.

4. Updated Address Not Located

If all attempts to obtain the claimant's new address are unsuccessful, OAO staff will take the following actions:

•
For an electronic claim(s) file, document all attempts to obtain a new address on a form SSA-5002, “Report of Contact,” and associate the form and any related documents (e.g., copies of correspondence and other reports of telephone contacts) with the claim(s) file. Additionally, staff will associate a copy of the undelivered envelope with the claim(s) file.
•
For a paper claim(s) file, document all attempts to obtain a new address on an SSA-5002. Staff will associate the SSA-5002, any related documents (e.g., copies of correspondence and other reports of telephone contacts), and the original, undelivered envelope, notice of dismissal, and order of dismissal with the claim(s) file. (If the claim(s) file is no longer in the office, OAO staff will forward these documents to the office in possession of the claim(s) file for association with the file. For instructions locating a paper claim(s) file, see Hearings, Appeals and Litigation Law (HALLEX) manual HA 01310.023 A.)

It is important that OAO staff documents all attempts to obtain a new address. If the claimant later inquires about the case, the information may be needed to determine the appropriate course of action.

B. Representative's Copy Returned As Undeliverable

If the post office returns the appointed representative's copy of the notice and order of dismissal to OAO, staff will first attempt to contact the representative's office by telephone. If OAO staff cannot locate the representative, staff will:

•
Prepare a cover letter to the claimant explaining that the post office returned the representative's copy as undeliverable; and
•
Send the cover letter and a copy of the returned envelope to the claimant.

OAO staff will also document the actions taken on an SSA-5002 and:

•
For an electronic claim(s) file, associate the form and any related documents (e.g., copies of correspondence and other reports of telephone contacts) with the claim(s) file. Additionally, staff will associate a copy of the undelivered envelope with the claim(s) file.
•
For a paper claim(s) file, associate the SSA-5002, any related documents (e.g., copies of correspondence and other reports of telephone contacts), and the original, undelivered envelope with the claim(s) file. (If the claim(s) file is no longer in the office, OAO staff will forward these documents to the office in possession of the claim(s) file for association with the file. For instructions locating a paper claim(s) file, see HALLEX HA 01310.023 A.)

It is important that OAO staff documents all attempts to notify the representative. If the representative later contacts OAO about the case, the information may be needed to determine the appropriate course of action.

To Link to this section - Use this URL:
http://policy.ssa.gov/poms.nsf/lnx/2501340055

HA 01340.055 - Dismissal Returned As Undeliverable (I-3-4-55) - 05/26/2017
Batch run: 04/20/2025
Rev:05/26/2017

Social Security

Program Operations Manual System (POMS)