The reimbursable agreement between USDA and SSA outlines the roles and responsibilities
                  of our operational components.
               
               The agreement impacts the following operational components and staff:
               
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                        • 
                           Workload support unit (WSU); and 
 
 
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                        • 
                           Teleservice Center (TSC). 
 
 
The ROs and FOs contact the state SNAP agency or local SNAP office to obtain SNAP
                  application forms and informational materials.
               
               IMPORTANT: Every FO must have application forms and literature about SNAP available for the
                  public at all times.
               
               In addition, FOs accept and help applicants complete SNAP applications. For more information,
                  see SI
                     01801.005C.2.b. in this subsection.
               
               
                  
                     a. FO management responsibilities
                     
                   
                  
                     FO management must ensure that the address(es) and telephone number(s) of the local
                        SNAP office(s) and an adequate supply of the following are available in each FO:
                     
                     
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                              • 
                                 SNAP informational materials; and 
 
 
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                              • 
                                 informational materials about other nutrition programs. 
 
 
REMINDER: Management must prominently display a SNAP poster in the reception area so that
                        the poster is visible to all visitors.
                     
                   
                
               
                  
                     b. FO staff responsibilities
                     
                   
                  
                     FO staff must:
                     
                        - 
                           
                              • 
                                 provide information about SNAP to all Title II and Title XVI applicants, beneficiaries,
                                    and recipients;
                                  
 
 
- 
                           
                              • 
                                 offer SSI applicants and recipients who live in a pure SSI household the opportunity
                                    to apply or recertify for SNAP benefits while in the office or during an initial claim
                                    or redetermination interview; and
                                  
 
 
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                              • 
                                 assist SSI applicants and recipients who live in a pure SSI household who are referred
                                    by a WSU or TSC with completing a SNAP application.
                                  
 
 
NOTE: For information about the SNAP screening process, see SI
                           01801.010.
                     
                   
                
               
                  
                     c. TSC staff responsibilities
                     
                   
                  
                     TSC staff must:
                     
                        - 
                           
                              • 
                                 provide information about SNAP to all Title II and Title XVI applicants, beneficiaries,
                                    and recipients;
                                  
 
 
- 
                           
                              • 
                                 handle inquiries about SNAP; and 
 
 
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                              • 
                                 refer callers to the FO when appropriate. 
 
 
For instructions on how TSCs handle SNAP inquiries, see TC
                        20001.000.
                     
                   
                
               
                  
                     d. WSU staff responsibilities
                     
                   
                  
                     WSU staff must:
                     
                        - 
                           
                              • 
                                 provide information about SNAP to all Title II and Title XVI applicants, beneficiaries,
                                    and recipients;
                                  
 
 
- 
                           
                              • 
                                 inform SSI applicants and recipients who live in a pure SSI household of their right
                                    to apply for SNAP benefits with SSA without going to a SNAP office and their right
                                    to apply at a SNAP office if they choose to do so; and
                                  
 
 
- 
                           
                              • 
                                 assist SSI applicants and recipients who live in a pure SSI household with completing
                                    a SNAP application OR refer the individual via Modernized Development Worksheet (MDW) to the servicing
                                    FO to assist with the completion of the SNAP application.