TN 2 (01-20)

RM 03258.005 General Response Guidelines for ERISA Correspondence (4406)

Apply the steps below for responses to general ERISA inquiries that involve the Form SSA-L99-C1 (Potential Private Retirement Benefit Information).

1. 1. 

   Return original form SSA-L99-C1 to the correspondent.

2. 2. 

   Inform the individual that SSA has no additional pension information.

3. 3. 

   Explain the intended purpose of the SSA-L99-C1, i.e., notification of possible deferred vested rights benefits.

4. 4. 

   Direct the individual to the Plan Administrator and include the name and address of that party (obtain from SSA-L99-C1) in the body of the letter.

   EXCEPTION: When the individual making the inquiry has not returned the SSA-L99-C1 with the correspondence, direct him or her to the Plan Administrator listed on the form SSA-L99-C1 (Notice of Potential Private Retirement Benefit Information).

5. 5. 

   Ensure that the reply answers ALL questions or concerns relating to Social Security Administration matters.