If the needed proof is in the custody of a Federal agency and if the rules in GN 00904.082 do not apply, send the SSA-562-U3 to the parallel DO. A request for assistance involving contacts with Federal agencies must show that the claimant cannot successfully obtain the proof, unless operating instructions specify that the contact must be made through official channels.

When requesting information contained in VA files other than as explained in GN 00904.082 F., G. and H., send Form SSA-562-U3 to the DO parallel to the VA office from which you received SSA-24 or to which you are sending Form VA-4182 (RS 01702.410).

In a life case, send the SSA-562-U3 to the DO parallel to the VA regional office which serves the claimant's current mailing address. Include the veteran's VA claim number (C-number) on the request. If the C-number cannot be obtained from the claimant, show the veteran's residence at the time of death, or in life cases his/her current mailing address. Always include the veteran's military service serial number if available.

To obtain relationship or allotment information from the uniformed services, send Form SSA-562-U3 to the parallel DO.