Direct the call to the office servicing the address of the claimant as they will be
best able to respond in the shortest amount of time. If a third party contact is involved
refer the call to the office servicing the address of the third party.
If multiple development actions are needed, direct the request to the FO with the
most significant involvement.
Note: The FO will be responsible for requesting assistance by phone from other FOs.
If the PC does not have enough information to determine which FO can best handle the
request, and the contacted FO identifies the correct office, the PC will:
accept the FO's statement; and
redirect the call to the proper office.