When you reply to claimant inquiries:

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  Assign priority status to non-adjudicated claims.

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  Inform the claimant of the status of the claim if the PC receives the inquiry directly from the claimant.

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  Answer SSA related questions and inform beneficiary that future notifications and correspondences will come from the RRB.

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  Instruct individuals to contact RRB for inquiries with initial claims. See GN 02406.805B.1. for RRB contact information. However, once the payee begins to receive payments from RRB, the payee may direct inquiries to either RRB or SSA.

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  Complete the SSA-3103 (SSA Certification of Title II Monthly Benefits to RRB for Payment or Adjustment), attach a copy of the inquiry, a copy of the PC reply, and forward to RRB. Annotate the railroad employee's name, railroad claim number, and SSN on all correspondence.

When you reply to FO inquiries:

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  Send a reply to the FO. Include the status of the claim, the date SSA transmitted the certification data to RRB, the action taken, and any other information to assist the FO.

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  Complete the SSA-3103 (SSA Certification of Title II Monthly Benefits to RRB for Payment or Adjustment), attach a copy of the inquiry, a copy of the PC reply sent to the FO, and forward to RRB. Annotate the railroad employee's name, railroad claim number, and SSN on all correspondence.

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  File a paperless copy of the inquiry in NDRED.

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  Refer identified critical cases to the appropriate Inquiry and Expediting (IE) Staff in the PC, Office of Earnings and International Operations (OEIO), or the Inquiry and Expediting (IE) Staff or Module Processing in the Office of Disability Operations (ODO).

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  Do not certify any payments to Treasury for a beneficiary whose payment is or will be certified by RRB.

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  Send material concerning initial claim cases and post-adjudicative actions to:

  
  U.S. Railroad Retirement Board
  Retirement and Survivor Benefits Division
  844 North Rush Street
  Chicago, IL 60611-1275
  
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  See also RS 01602.520 for PC E-mail and Telephone Contacts with the RRB