Handle current claims and inquiries from individuals in Estonia, Latvia and Lithuania under the normal procedures.

Because the U.S. Embassies in Estonia, Latvia and Lithuania have limited resources, request their assistance only if the development/issue cannot be handled by mail.

If an individual inquires about the payment of benefits on behalf of anindividual in Estonia, Latvia or Lithuania, advise him/her that payment can be made to certain individuals in that country.

If the individual on whose behalf the inquiry was made has not filed for benefits, tell the inquirer that the individual should write to OIO.

If the individual on whose behalf the inquiry was made either had his/her benefits suspended or never received any payment because he/she was in Estonia, Latvia or Lithuania, obtain the following information and forward it to OIO:

1. a. 

   Name and current address of the beneficiary; and

2. b. 

   Social Security number (SSN) on which the claim was filed (or sufficient identifying information to identify the number holder, if the SSN is not known).

Include the name and address of the third party in case we need additional information from him/her.