When the DDS needs additional development from the FO, the DDS will:

• •

  Send an electronic assistance request (AR) for certified electronic folders (CEFs). The request generates to the designated FO’s Electronic Disability collect System (EDCS) action page.

• •

  Request FO assistance by telephone or use the SSA-883-U3 (Request for Evidence of Assistance (Disability Case) for more complex development issues.

Send follow-ups through the electronic AR function. If the case is a paper claim, follow-up using these procedures:

• •

  Telephone every 15-calendar days from the date of the original request date; and

• •

  Conduct further follow-ups, if needed, in 10-calendar day intervals.

DDS ARs require priority handling because DDS cannot complete adjudication without the requested development.

When the PC-DPB/DPU request development assistance use the following procedure:

• •

  The PC-DPB/DPU will follow electronic AR procedures in DI 81020.100 Electronic Assistance Request (AR). If the case is paper use form SSA-5526-U3 (Request for Assistance - Disability) to request FO development before making a determination on a disability claim or continuing disability issue.

• •

  If DDS action is required, follow the standard electronic AR request procedures. If the case is paper, PC-DPB/DPU will staple the original SSA-5526-U3 form to the outside of the folder jacket along with the original of Form SSA-847-U3 (SSA Request for Case Action) and address it to the DDS.

• •

  For all CEF, the FO will submit documentation into the proper sections in the electronic folder. Once development is complete, update the electronic Assistance Request (AR) and submit the claim back to PC-DPB.

NOTE: PC-DPBs providing workload assistance to process claims, use the electronic ARs when requesting a consultative examination (CE).