It can take up to eight weeks (60 days) to receive the requested folder(s) – depending
on the number of folders the SSANRC must obtain and where they are stored; i.e., retrieval
time generally increases when material must be requested from the FRCs.
If the SSANRC is unable to locate the requested folder(s), the FO receives an alert
message “FOLDER/PE REQUESTED UNABLE TO LOCATE” and the SSI/CCTL query will be updated
to show a CFL of L50 or L51 (unable to locate).
The FO should take no further action to obtain the prior folder(s) from the SSANRC
after a completed search indicates that the claims folder(s) could not be located.
Example of SSI Query if SSANRC cannot locate the folder:
CCTL FUN: xxx xx xxxx CFL:L50 MV: 00/00/00 PFL:L0E