Failure to cooperate (FTC) means the beneficiary did not state orally or in writing that
he or she would not provide the needed evidence (e.g. description of past work) or perform the needed
action (e.g. respond to a call in letter). However, without good cause, the beneficiary
failed to comply with the request.
Refusal to cooperate means that the beneficiary states orally or in writing that he or she
WILL NOT provide the needed evidence or perform the needed action, and the beneficiary
does not provide good cause why he or she will not cooperate with the request.
If the beneficiary provides good cause for not cooperating, give the beneficiary another
opportunity to provide the needed evidence or perform the needed action. FTC without
good cause is a basis for the Disability Determinations Services (DDS) to find a cessation
and terminate Title II and/or Title XVI benefits only when there is not enough evidence
in file to justify a continuance. FTC does not apply if there is enough evidence to
make a continuance determination. For good cause reasons for FTC, see POMS GN 03101.020C.
Children are not ordinarily in a position to pursue their claims independently. Make
special efforts in Title XVI child cases involving noncooperation to identify and
contact another adult or agency responsible for the child's care.
The general approach to apply failure to cooperate in DI 23007.000 and whereabouts unknown located in DI 25205.020 and DI 13015.001 through DI 13015.020 applies to CDRs as well as to initial claims.