Obtain an SSID, MSSICS screens, and/or retrieved DOCS notice to get a full picture
of the basis for N25 suspension. Make every attempt to answer the individual’s questions
using the information on the SSR and thereby discourage the caller from coming into
the office. Determine if good cause can be found as described in SI 00530.015.
If the individual insists on coming into the office, set up a future appointment and
immediately notify the FO manager of the date and time of the appointment.