Program Operations Manual System (POMS)
   TN 40 (09-22)
   
   
   
   
      
      
      If You Have Any Questions
      
    
   
      REF196 Referral – Domestic Address
      
      
      Need more help?
      
      
         - 
            
               1.  
                  Visit www.ssa.gov for fast, simple, and secure online service. 
 
 
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               2.  
                  Call us at 1-800-772-1213, weekdays from 8:00 am to 7:00 pm. If you are deaf or hard
                     of hearing, call TTY 1-800-325-0778. Please mention this letter when you call.
                   
 
 
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               3.  
                  You may also call your local office at  (1)  
 
 
 (2) 
      
       (3) 
      
       (4) 
      
       (5) 
      
       (6) 
      
       (7) 
      
      How are we doing? Go to www.ssa.gov/feedback to tell us.
      
      
      
      Fill-ins:
         
         (1) Business Number from DOORS/T2 Number from DOORS/T16 Number from DOORS
            
         
         (2) Line 1 of FO Physical Address in DOORS
            
         
         (3) Line 2 of FO Physical Address in DOORS
            
         
         (4) Line 3 of FO Physical Address in DOORS
            
         
         (5) Line 4 of FO Physical Address in DOORS
            
         
         (6) Line 5 of FO Physical Address in DOORS
            
         
         (7) Line 6 of FO Physical Address in DOORS/Null (use when address is less than 6 lines)
            
         
       
    
   
      REF197 Referral – Foreign Address
      
      
      Need more help?
      
      
         - 
            
               1.  
                  Visit www.ssa.gov for fast, simple, and secure online service. 
 
 
- 
            
               2.  
                  If you are in the United States, American Samoa, Guam, Northern Mariana Islands, Puerto
                     Rico, or the U.S. Virgin Islands, call us at 1-800-772-1213. If you are deaf or hard
                     of hearing, call TTY 1-800-325-0778.
                   
 
 
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               3.  
                  You may also call your local Social Security office. 
 
 
If you are outside the United States or its territories:
      
      
         - 
            
               • 
                  If you are in Canada, visit  (1)  to find the office that services your area.
                   
 
 
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               • 
                  Contact your nearest Federal Benefits Unit (FBU). Visit  (2)  for a list of FBUs.
                   
 
 
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               • 
                  Write to the Social Security Administration at: 
 
 
         
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            P.O. Box 17769 
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            Baltimore, Maryland, 21235-7769 
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            USA 
If you contact us, please refer to this letter. It will help us answer your questions.
      
      How are we doing? Go to www.ssa.gov/feedback to tell us.
      
      
      
      Fill-ins:
         
         (1)www.ssa.gov/foreign/canada.htm
            
         
         (2) www.ssa.gov/foreign/foreign.htm
            
         
       
    
   
      REF210 Referral – Domestic Address
      
      
      Need more help?
      
      
         - 
            
               1.  
                  1. Visit www.ssa.gov for fast, simple, and secure online service. 
 
 
- 
            
               2.  
                  2. Call us at 1-800-772-1213, weekdays from 8:00 am to 7:00 pm. If you are deaf or
                     hard of hearing, call TTY 1-800-325-0778. Please mention this letter when you call.
                   
 
 
- 
            
               3.  
                  3. The office that serves your area is located at: 
 
 
 (1) 
      
       (2) 
      
       (3) 
      
       (4) 
      
       (5) 
      
       (6) 
      
      How are we doing? Go to www.ssa.gov/feedback to tell us.
      
      
      
      Fill-ins:
         
         (1) Line 1 of FO Physical Address in DOORS
            
         
         (2) Line 2 of FO Physical Address in DOORS
            
         
         (3) Line 3 of FO Physical Address in DOORS
            
         
         (4) Line 4 of FO Physical Address in DOORS
            
         
         (5) Line 5 of FO Physical Address in DOORS
            
         
         (6) Line 6 of FO Physical Address in DOORS/Null (use when address is less than 6 lines)
            
         
       
    
   
      REF211 Field Office Referral - Default
      
      
      Need more help?
      
      
         - 
            
               1.  
                  1. Visit www.ssa.gov for fast, simple, and secure online service. 
 
 
- 
            
               2.  
                  2. Call us at 1-800-772-1213, weekdays from 8:00 am to 7:00 pm. If you are deaf or
                     hard of hearing, call TTY 1-800-325-0778. Please mention this letter when you call.
                   
 
 
How are we doing? Go to www.ssa.gov/feedback to tell us.
      
      
    
   
      REF198 Referral (Award Notice Only) - Optional Referral Language when Railroad Retirement
         Benefits is Involved
      
      
      If you have any questions about railroad annuities or about your monthly check, please
         contact your local Railroad District Office or the Railroad Retirement Board. The
         address is U.S. Railroad Retirement Board, 844 Rush Street, Chicago, Illinois 60611-2092.
         You can also reach the Railroad Retirement Board on their website at www.rrb.gov or by calling 1-877-772-5772. If you are deaf or hard of hearing, please call the
         TTY number at 312-751-4701.
      
      
    
   
      REF050 English Translation for Spanish Cover Letter – Awards – Domestic/Foreign Address
      
      
      The attached sheet explains your right to question the decision on your claim. If
         you have any questions, contact any Social Security office. Most of your questions
         can be answered by telephone or mail. If you visit an office, please have this notice
         with you.