TN 1 (08-22)

NL 00740.015 No Installment - Call-In Letter


The "Call-In" notice generates for each RECOOP record where no payment activity has been recorded after several requests for repayment. This notice requests that the debtor call the Debt Management Branch in the Program Service Center having jurisdiction of the claim.


The "Call-In" notice is system generated 30 days after the "Past Due Payment" bill is sent if we do not receive a payment.


Social Security Administration

Electronic Payment Reminder

Important Information

Program Service Center


City, State, Zip Code

Date: (*F1)

BNC: (*F2)






We are sending you this letter in both a standard print version and (*F1). You will receive them in separate envelopes.

This statement concerns an overpayment of (*F1) paid to (*F2) (*F3).

The remaining balance in your account is (*F1).

Electronic Payment Options

We noticed that we have still not received your payment. Did you know that you can make a payment online?

  • You can use the portal to make a secure payment at online. Your Remittance ID is (*F1); OR

  • You can use your financial institution’s online bill payment option. Search for “Social Security Administration”, and in the “Account Number” section, enter your Remittance ID of (*F1).

Suspect Social Security Fraud?

If you suspect Social Security fraud, please visit or call the Inspector General's Fraud Hotline at 1-800-269-0271 (TTY 1-866-501-2101).

If You Have Questions

If you have questions about this statement, please call us at (*F1). The office hours are Monday through Friday, (*F2).

If you call us using a TDD machine, please pause after you type a few words. This will give us time to transfer your call to the TDD line.

Need more help?

  1. 1. 

    Visit for fast and simple online service.

  2. 2. 

    Call us at 1-800-772-1213, weekdays from 8:00 am to 7:00 pm. If you are deaf or hard of hearing, call TTY 1-800-325-0778. Please mention this letter when you call.

  3. 3. 

    You may also call your local office at (*F1)








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Social Security Administration

Privacy Act Statement

Collection and Use of Personal Information

Section 204 of the Social Security Act, as amended, allows us to collect this information. Furnishing us this information is voluntary. However, failing to provide all or part of the information may prevent us from processing your overpayment.

We will use the information you provide to process your overpayment. We may also share the information for the following purposes, called routine uses:

  • To third party contacts such as privacy collection agencies and credit reporting agencies under contract with the Social Security Administration (SSA) and other agencies, including the Veterans Administration, the Armed Forces, the Department of Treasury, and State motor vehicle agencies, for purposes of their assisting SSA in recovering program debt; and

  • To students, volunteers and other workers, who technically do not have the status of Federal employees, when they are performing work for SSA as authorized by law, and they need access to personally identifiable information in SSA records in order to perform their assigned agency functions.

In addition, we may share this information in accordance with the Privacy Act and other Federal laws. For example, where authorized, we may use and disclose this information in computer matching programs, in which our records are compared with other records to establish or verify a person’s eligibility for Federal benefit programs and for repayment of incorrect or delinquent debts under these programs.

A list of additional routine uses is available in our Privacy Act System of Records Notice (SORN) 60-0094 Recovery of Overpayments, Accounting and Reporting/Debt Management System (ROAR/DMS), as published in the Federal Register (FR) on August 23, 2005, at 70 FR 49354. Additional information, and a full listing of all of our SORNs, is available on our website at

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NL 00740.015 - No Installment - Call-In Letter - 08/22/2022
Batch run: 08/22/2022