Some of the title II or title XVI forms and enclosures are not currently available
in automatically approved special notice option (SNO) formats. If a person with a
SNO asks you to provide one of these title II or title XVI documents in his or her
current SNO format, offer to read the document to the person, assist the person with
completing any form, and answer any questions he or she may have. If the person continues
to request the document in his or her SNO format, refer the request to your supervisor.
Your supervisor will contact the Regional Special Notice Option Coordinator via email,
providing the Coordinator with the following information:
the person’s name, mailing address, telephone number, and Social Security number (SSN),
the person’s SNO format, and
a copy of the standard print document or an explanation of how to retrieve it electronically
Explain to the person that we are committed to providing effective communication.
We will look into the issue, and either contact him or her with a response or provide
the document in his or her SNO format. Also, be sure to explain to the person that
if he or she does not hear from us in 15 days, he or she can follow-up by calling
or visiting the local field office.
If the person contacts us because he or she did not receive a response within 15 days,
ask your supervisor to send a follow-up request to the Regional Special Notice Option
Coordinator. Include the person’s name, SSN, and the date of the original request.
You can find out which notice enclosures are currently available in automatically
approved formats by viewing the Global Reference
NOTE: If the person requests a title II or title XVI document in a format other than one
of the automatically approved formats, or a non-title II or title XVI document, process
the request following the instructions for other special notice accommodations in