Benefit suspensions for failure to provide information are manually input (N20).
REMINDER: The Goldberg/Kelly cutoff procedures outlined in SI 02301.301 apply when a record is changing from C01 to N20 status; however, Notices of Planned
Action are not systems-generated in SVB cases. Manual notices must be prepared and the systems-generated
due process date (DPD) must be adjusted accordingly in SVB claims.
Do not suspend benefits N20 when:
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the recipient's (or payee's) whereabouts are unknown;
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a representative payee is no longer willing or able to serve as the individual's payee;
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the individual requests more time to comply with SSA's request; or
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an individual fails to provide information for a past period, but provides sufficient
information to establish current entitlement and/or benefit amount, i.e., an unconfirmed
period of eligibility (N05) as discussed in SI 02301.220B.