The servicing office will document all efforts undertaken on a Form SSA-5002, Report
of Contact, (or equivalent). Include:
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•
the information/evidence requested;
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what efforts were taken to obtain the information/evidence;
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the results of the efforts;
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an explanation as to why the individual failed to cooperate/provide information (if
known); and
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any additional information supporting the suspension of SVB due to the individual's
failure to provide information.
Sign and date the determination. Fax and then mail the documentation to the CPS having
SVB jurisdiction.