Last Update: 10/18/2019 (Transmittal I-2-227)
HA 01210.074 Contacting Claimants who are Deaf or Hard of Hearing With
Telecommunications Devices for the Deaf
Renumbered from HALLEX section I-2-1-74
Many individuals who are deaf or hard of hearing rely on text
telephone devices, sometimes called Telecommunications Devices for the
Deaf (TDD). When a claimant uses TDD and the hearing office needs to
contact the claimant, the hearing office staff may do so by calling the
Social Security Administration Teleservice Center in St. Louis, Missouri
at 1-800-325-0778 (or, for those in Missouri, 1-800-392-0812). The
Teleservice Center has TDD equipment and can relay the message to the
claimant.