Our website, www.ssa.gov, is the best way to get help. If you cannot use our website, please call our National 800 Number or your local Social Security office. We can often help by phone and save you a trip to an office.
Offices are busiest Mondays, the morning after a Federal holiday, and the first week of the month. If you come to an office, we may not be able to serve you that day. We may schedule an appointment or phone call for a different day.
If you do come to an office, masks are only required when the COVID-19 hospital admission level where the office is located is high. Signage will tell you if masks are required. We will provide a mask if you do not have one. Consider physically distancing and avoiding crowding if COVID-19 hospital admission levels are medium or high.
Visit www.ssa.gov or call first, if possible, so you know what documents to bring. Find out which offices are closed, or open by appointment only, by visiting www.ssa.gov/emergency.