The reimbursable agreement between USDA and SSA outlines the roles and responsibilities
of our operational components.
The agreement impacts the following operational components and staff:
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Workload support unit (WSU); and
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Teleservice Center (TSC).
The ROs and FOs contact the state SNAP agency or local SNAP office to obtain SNAP
application forms and informational materials.
IMPORTANT: Every FO must have application forms and literature about SNAP available for the
public at all times.
In addition, FOs accept and help applicants complete SNAP applications. For more information,
see SI
01801.005C.2.b. in this subsection.
a. FO management responsibilities
FO management must ensure that the address(es) and telephone number(s) of the local
SNAP office(s) and an adequate supply of the following are available in each FO:
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SNAP informational materials; and
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informational materials about other nutrition programs.
REMINDER: Management must prominently display a SNAP poster in the reception area so that
the poster is visible to all visitors.
b. FO staff responsibilities
FO staff must:
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provide information about SNAP to all Title II and Title XVI applicants, beneficiaries,
and recipients;
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offer SSI applicants and recipients who live in a pure SSI household the opportunity
to apply or recertify for SNAP benefits while in the office or during an initial claim
or redetermination interview; and
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assist SSI applicants and recipients who live in a pure SSI household who are referred
by a WSU or TSC with completing a SNAP application.
NOTE: For information about the SNAP screening process, see SI
01801.010.
c. TSC staff responsibilities
TSC staff must:
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provide information about SNAP to all Title II and Title XVI applicants, beneficiaries,
and recipients;
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handle inquiries about SNAP; and
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refer callers to the FO when appropriate.
For instructions on how TSCs handle SNAP inquiries, see TC
20001.000.
d. WSU staff responsibilities
WSU staff must:
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provide information about SNAP to all Title II and Title XVI applicants, beneficiaries,
and recipients;
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inform SSI applicants and recipients who live in a pure SSI household of their right
to apply for SNAP benefits with SSA without going to a SNAP office and their right
to apply at a SNAP office if they choose to do so; and
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assist SSI applicants and recipients who live in a pure SSI household with completing
a SNAP application OR refer the individual via Modernized Development Worksheet (MDW) to the servicing
FO to assist with the completion of the SNAP application.