Mail a written follow-up request using these steps:
STEP
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ACTION
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1.
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Complete steps 1 through 3 in SI 02301.235C.2 in this section.
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2.
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Enter "SECOND REQUEST" on the notice if you generate the notice outside of SSTNG or DPS. NOTE: "SECOND REQUEST" is automatically included on the DPS and SSTNG notices.
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3.
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Use the same due date from the last written request if it gives the person at least
15 calendar days
left for the person to comply. If less than
15 calendar days remain, extend the due date and fill in the new date which gives the person
15 calendar days after the date of the follow-up request to comply. (Refer to SI 02301.235F.2 when the person requires more time). Change references to the 30-day period in the
text to 15 days.
It is not necessary to fax a copy of the request to the EP if SSTNG or DPS produces
the request. The ORS stores the request. If you generate the notice outside of SSTNG
or DPS, you must fax a copy of the written request to the EP.
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The following are examples of some situations in which to follow up by mail.
EXAMPLE 1: Telephone Appointment No Show with Rescheduled Appointment You send an initial written request dated April
1 for a RZ interview April 15. On April 15, you call the recipient, and the recipient does not answer. Document the phone call
attempt and send a follow-up request by mail with a rescheduled appointment date and
time following the instructions above.
If the recipient does not answer the phone call for the rescheduled appointment, document
the phone call attempt following the instructions above and continue with the development
and approval actions for use of the N20 payment status code.
EXAMPLE 2: Telephone Appointment No Show Without Rescheduled Appointment You send an initial written request dated April
1 for a RZ interview April 15. On April 15, you call the recipient, and the recipient does not answer. Document the telephone
call attempts and send a follow-up request by mail.
If the recipient does not respond after 15 days, attempt another phone call. If unsuccessful,
document the phone call attempt following the instructions above and continue with
the development and approval actions for use of the N20 payment status code.
EXAMPLE 3: In-office Appointment No Show With Rescheduled Appointment You send an initial written request dated April 1 asking the recipient to visit the office for a RZ interview April 15. On April 15, the recipient does not show up at the office for the appointment. Attempt contact
by phone if a telephone number is listed. If you are unable to make contact by phone,
document the in-office appointment as a no show and the attempted telephone calls.
Send a follow-up request by mail with a rescheduled appointment date and time following
the instructions above.
If the recipient does not show up at the office for the rescheduled appointment, attempt
contact by phone. If you are unable to reach the recipient by phone, document the
phone call attempt following the instructions above and continue with the development
and approval actions for use of the N20 payment status code.
EXAMPLE 4: In-office Appointment No Show Without Rescheduled Appointment - You send an initial written request dated April 1 asking the recipient to visit the office for an RZ interview April 15. On April 15, the recipient does not show up at the office for the appointment. Attempt contact
by phone if a telephone number is listed. If you are unable to make contact by phone,
document the in-office appointment as a no show and the attempted phone calls. Send
a follow-up request by mail following the instructions above.
If the recipient does not respond after 15 days, attempt contact by phone. If you are unable to reach the recipient by phone, document
the phone call attempt following the instructions above and continue with the development
and approval actions for use of the N20 payment status code.
EXAMPLE 5: Evidence Request Non-responder - You send an initial written request dated April 1 for an RZ interview April 15. On April 15, you call the recipient and complete the RZ interview. During the RZ interview you
determine you need the recipient's marriage certificate. You send the recipient an
SSA-L8003 requesting the evidence. You must give the recipient 30 days plus 5 days
for mailing to respond and provide a due date of May
20. On May 5, you attempt to contact the recipient by phone but you are unsuccessful. You mail
the recipient a follow-up notice and extend the due date to May 25 to provide 15 calendar
days to respond.