When a termination request and cancellation are received in the processing center together, both should be NANed and filed in the folder.

When a request to terminate clearly expresses a considered and unshakable determination or indicates that the FO is still attempting to contact the enrollee, process the termination.

If a clear request to terminate is received in the Processing Center but an interview has not been conducted because the request did not come through the FO, or if the FO did not provide an acceptable explanation as to why an interview was not conducted, process the termination. Also, make a copy of the request and forward it to the FO to follow the guides in HI 00820.070, unless the request suggests that an interview would be undesirable or the time-frame is such that an interview could not be conducted before the termination date. Control the request for reply by the middle of the month following the effective date of termination.

If a timely cancellation request is subsequently received, file the request in the folder, and cancel the FO development request and/or diary.

If the interview by the FO results in an affirmation of the termination request or if the FO is unable to contact the enrollee, cancel the development request diary, and NAN and file the papers returned.

If an ambiguous request is received, either send it to the FO for development (see HI 00820.070) or see HI 00805.060D for steps to take if you receive an improperly completed enrollment/disenrollment request and need to obtain and document a verbal confirmation from the beneficiary. It is not necessary to maintain control of the request.

If central office receives a voluntary termination request, the request should be date stamped and forwarded to the servicing processing center for processing as in HI 00820.075C.

The beneficiary is notified that SSA processed their request to terminate their enrollment.