Use the telephone to make follow up requests and document the call. When it is not practical to telephone, follow up by mail.

If the claimant requires special help, attempt a personal contact if the claimant does not respond to telephone or mail contacts.

GN 01010.410 Failure to Submit Essential Evidence

DI 11010.520 Following Up on Requests for Medical Reports

SI 00601.035 Adjudicating Title II When a Title XVI Application is Filed

SI 02301.235 Failure to Provide Information (N20)