Exhaust
efforts to locate and contact recipients and obtain needed information. Contact any source
you believe may have contact with the recipient or who could provide the information
such as a financial institution, employer, benefit source, medical treatment source
or a homeless shelter.
Develop capabilityif it appears that a recipient may not be managing benefits and meeting needs (GN 00502.020)
Consider the need for a change in payee if it appears that the payee is missing, no longer acting for the recipient or is
uncooperative (GN 00501.100, GN 00504.105).
Discuss voluntary termination(N19) if a recipient, legal guardian or payee does not want to pursue SSI benefits
(SI 02301.230).