GN 02406.305 Nonreceipt Alleged for Title XVI Recurring or Supplemental Payment and Forgery Indicator Alert

A. Background

Effective March 22, 2008, SSI Systems began receiving an electronic file that contains Claims Disposition Notices (CDN) from the Department of the Treasury. CDNs inform SSA about a check claims’ status (i.e., forgery claims). The CDN file posts a forgery indicator in the PMTH Segment Display in Column F for checks on which a claim exists.

B. Process for possible Double Check Negotiation (DCN) abuse alert

The SSI system examines the payment history (PMTH Column F) on the most recent Supplemental Security Record (SSR) to determine if there is a possible DCN within the prior two years. If the system detects a possible DCN within the prior two years, the following alert shows at the bottom of the Missing Recurring or Supplemental Check (UPMR) screen when first displayed:

ALERT: POSSIBLE DCN - SECOND PIN REQUIRED TO REPLACE NOW – PRESS PF1 FOR HELP

C. Procedure if DCN alert displays

The DCN alert message at the bottom of the screen is not proof of DCN abuse. The system does not contain enough information to make a fully automated DCN abuse determination. Based on the limited information available, it can only alert you to the possibility of DCN abuse. The DCN decision is that of the interviewer, and, if applicable the second reviewer.

When the system displays the alert, investigate the possibility of DCN abuse before selecting the action. For more information on DCN abuse, see GN 02406.150.

D. Procedure when DCN abuse is present or not present

The charts in this section describes actions to take when DCN abuse is present or not present.

If	Then
after review of the SSR(s), PHUS or MBR for a concurrent case, DCN abuse is present within the past 24 months...	input a C-stop by selecting “2” in 4-C on the UPMR screen – “Replace after investigation.” NOTE: Treasury does not issue a replacement check until Treasury determines the status of the missing original payment. If Treasury finds that the check has been cashed, Treasury does not issue a replacement check unless they have established forgery.
after review of the SSR(s), PHUS or MBR for a concurrent case, DCN abuse is not present within the past 24 months after the investigation ....	Input a B-stop by selecting “1” in 4-C on the UPMR screen – “Replace Now.” This is the first PIN authorization for a replacement check your office wants to issue prior to Treasury’s investigation of the status of the original payment. The system displays the following alert: ALERT: POSSIBLE DCN - SECOND PIN REQUIRED TO REPLACE NOW – PRESS PF1 FOR HELP The system requires a second PIN to input the B-stop to issue an immediate replacement. The second PIN is input on the same day as the first input to allow issuance of the replacement payment. If this does not occur, the system drops the request for the replacement payment overnight (no second PIN input). This results in no nonreceipt input. See GN 02406.305E in this section for instructions to obtain second PIN authorization immediately.

Then

after review of the SSR(s), PHUS or MBR for a concurrent case, DCN abuse is present within the past 24 months...

input a C-stop by selecting “2” in 4-C on the UPMR screen – “Replace after investigation.”

NOTE: Treasury does not issue a replacement check until Treasury determines the status of the missing original payment. If Treasury finds that the check has been cashed, Treasury does not issue a replacement check unless they have established forgery.

after review of the SSR(s), PHUS or MBR for a concurrent case, DCN abuse is not present within the past 24 months after the investigation ....

Input a B-stop by selecting “1” in 4-C on the UPMR screen – “Replace Now.” This is the first PIN authorization for a replacement check your office wants to issue prior to Treasury’s investigation of the status of the original payment. The system displays the following alert:

ALERT: POSSIBLE DCN - SECOND PIN REQUIRED TO REPLACE NOW – PRESS PF1 FOR HELP

The system requires a second PIN to input the B-stop to issue an immediate replacement. The second PIN is input on the same day as the first input to allow issuance of the replacement payment. If this does not occur, the system drops the request for the replacement payment overnight (no second PIN input). This results in no nonreceipt input. See GN 02406.305E in this section for instructions to obtain second PIN authorization immediately.

E. Procedure for obtaining second PIN authorization for immediate replacement

When the DCN Alert message displays, an individual other than the person who input the first B-stop must complete a second review of the SSR. This review must be done on the same day as the original B-stop input.

NOTE: If the review and input are not completed on the same day as the original input:

•

The nonreceipt input doesn’t process, and
•

The office must process the nonreceipt by reentering the nonreceipt and second PIN another day.

After review of the record(s), the second reviewer takes one of the following actions:

If	Then
DCN abuse is present within the past 24 months	The second reviewer inputs a C-stop by selecting “2” in 5-C on the UPMR screen – “Disapprove Replace Now and Instead Replace after Investigation.” This overrides the B-stop selection previously input by the first reviewer on UPMR and replaces it with a C-stop. Treasury does not issue a replacement check until Treasury determines the status of the missing original payment. If Treasury finds that the check has been cashed, they do not issue a replacement check unless they have established forgery. For more information on how the second reviewer analyzes the record for DCN abuse see GN 02406.150.
DCN abuse is not present within the past 24 months	The second reviewer inputs a B-stop by selecting “1” in 5-C on the UPMR screen – “Approve Replacement Now.” This action acts as the second PIN authorization and permits a replacement check to be issued immediately, prior to Treasury investigation.

F. References

SM 01601.835 Payment History - PMTH

GN 02406.150 When to Request Payment after Status C-Stop - Normal and Dire Need Situations

MSOM BUSSR 003.012. Missing Recurring or Supplemental Check (UPMR)

To Link to this section - Use this URL:
http://policy.ssa.gov/poms.nsf/lnx/0202406305

GN 02406.305 - Nonreceipt Alleged for Title XVI Recurring or Supplemental Payment and Forgery Indicator Alert - 01/27/2025
Batch run: 01/27/2025
Rev:01/27/2025

Social Security

Program Operations Manual System (POMS)