A thirty-year-old SSI recipient received a $7,000 inheritance and established an irrevocable
                        special needs trust through their legal guardian, who is also their spouse and representative
                        payee (RP). The trust was intended to meet a Medicaid trust exception and was reported
                        to the field office. The CS determines that the trust is a countable resource because
                        it contains a noncompliant early termination provision. However, the CS does not issue
                        a notice (as required under SI 01120.204) that explains the problematic provision in the trust and the policy regarding it.
                     
                     The RP requests reconsideration and inquires as to why the trust does not meet the
                        Medicaid trust exception. The field office affirms the initial determination and simply
                        states the trust is countable without further explaining or providing the notice required
                        by policy. The RP appeals the decision to an ALJ and attempts to fix the trust; however,
                        the amended trust doesn’t resolve the early termination issue. The ALJ decides the
                        trust is still noncompliant due to its deficient early termination provision, notes
                        the applicable policy, and finds it is a countable resource. The RP realizes the trust’s
                        deficiency upon reading the ALJ’s decision; however, the recipient passes away two
                        weeks later, and the trust can no longer be amended. 
                     
                     In this example, the SSA error was the field office's failure to provide the proper
                        notice required by policy. The RP tried to determine the trust’s deficiency and amended
                        the trust; however, the RP didn’t have an explanation as to what provision of the
                        trust was problematic or what policy was at issue, so the amendment didn’t correct
                        it, which is the causal connection between the error and the trust’s deficiency. There
                        is no indication that the trust deficiency resulted in a potential benefit that substantially
                        reduced the hardship to the individual. Finally, due to the recipient’s death, the
                        trust can no longer be amended and there is no way to provide substantive relief other
                        than through this undue hardship provision.