FO, PC, ODAR, and OQR have the ability to fax and image paper documents into the CEF.
         Before faxing:
         
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                  • 
                     Determine whether Medical Evidence of Record (MER) needs to be faxed into the CEF
                        per Receiving Medical Evidence in the Field Office (FO) - DI 81010.125; or
                      
 
 
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                     Determine whether non-medical documents need to be faxed into the CEF per Storing
                        Non-Medical Evidence in the Certified Electronic Folder (CEF) - DI 81010.135.
                      
 
 
To fax documents into the CEF:
         
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                     Create a separate barcode cover sheet for each document. For more information on barcodes,
                        see DI 81010.090A and DI 81010.090B of this section;
                      
 
 
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                     Examine the document to ensure all pages are legible and single sided; 
                        
                           NOTE: If the document is two sided, use a fax machine capable of faxing two-sided documents
                              or make copies of both sides of the document and fax both the front and back sides
                              into the CEF.
                            
 
 
 
 
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                     Prepare the document for faxing (i.e., remove staples, assemble pages correctly) and
                        place the barcode cover sheet on top of the document;
                      
                        
                           NOTE: Multiple documents belonging to different cases may be faxed at the same time (in
                              one batch) as long as the correct barcode cover sheet is placed on top of the first
                              page of each document;
                            
 
 
 
 
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                     Fax the document(s) to the CEF using the fax number for your region according to the
                        following chart:
                      
                        
                           
                              
                              
                           
                           
                              
                              
                                 
                                 | Region | FAX Number |  
                                 
                                 | Boston | 1-866-427-8656 |  
                                 
                                 | New York | 1-866-202-1884 |  
                                 
                                 | Philadelphia | 1-866-427-8515 |  
                                 
                                 | Atlanta | 1-866-262-2693 |  
                                 
                                 | Chicago | 1-866-427-8517 |  
                                 
                                 | Dallas | 1-866-427-8655 |  
                                 
                                 | Kansas City | 1-866-262-3203 |  
                                 
                                 | Denver | 1-866-397-5945 |  
                                 
                                 | San Francisco | 1-866-262-2759 |  
                                 
                                 | Seattle | 1-866-504-1259 |  
                                 
                                 | Central Office | 1-866-722-2297 |  
 
 
 
 
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                     Access e-View to ensure the imaged document appears in the CEF and is legible. After
                        the document is viewed and is legible, destroy the original document.
                      
                        
                           NOTE: If an image is not available in eView and at least 24 hours have elapsed since fax
                              transmission, the Claims Representative (CR) should report the failure to the appropriate
                              member of FO management. The FO manager should follow Regional instructions to report
                              the failure. The Regional Office (RO) will initiate a call to the Modernized Software
                              Support Team (MSST) help desk to open a Corrective Action Problem Report and Summary
                              if necessary.
                            
 
 
 
 
Do not re-fax legible documents which maybe inverted. The document can be repositioned
            in eView.
         
         After faxing the documents, process the paper documents per:
         
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                     DI 81010.125 - Receiving Medical Evidence in the Field Office (FO)
                      
 
 
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                     DI 81010.135 - Storing Non-Medical Evidence in the Electronic Folder (EF)