If Complaints are received with or without a Request for Statement of Earnings take
the following actions.
Forward all complaints regarding information furnished under the earnings statement
procedures or policy to the Division of Earnings & Business Services, Earnings Adjustment
Branch (DEBS, EAB) under cover of Form SSA-2523. Check box 1 shown on top of the form
and A.2 “Complaint.” Review the following list of complaints regarding:
-
•
information previously furnished, not furnished or denied. This does not include QC
amounts or disagreement with earnings amounts previously furnished.
-
•
the use of form replies or the wording of such replies.
-
•
the manner in which we presented the requested information, e.g., format, style.
-
•
our polices with respect to furnished information.
-
•
negligence or poor service on the part of a Field/Branch Office, Program Service Center
or the Wilkes-Barre Direct Operations Center.