TN 11 (09-87)

RM 03816.008 Examining, Processing and Disposing of Scrambled Earnings Cases

1. A. 

   General instructions applicable to the handling, processing and disposition of earnings disagreement, earnings discrepancy and scrambled wage cases are contained in RM 03803. Specific conditions pertinent to scrambled wage cases are summarized in RM 03816.016 through RM 03816.022. Specific instructions regarding the transfer of earnings for scrambled wage cases are summarized in RM 03816.011 and RM 03816.012. Specific instructions for the preparation of letters for scrambled wage cases are summarized in RM 03803.071.

2. B. 

   Upon receipt of a scrambled wage case (coded “SW”), examine all attached material and process in accordance with the following applicable instructions:

   1. 1. 

      SER/SSI Interface Case—Process per RM 03816.011.

   2. 2. 

      Wrong Number SS-5 Case—Process per RM 03816.012.

   3. 3. 

      All Others—Process per general instructions in RM 03803.

3. C. 

   Request all necessary scouting per RM 03803.028 and RM 03809. After scouting has been completed, take the following appropriate action:

   1. 1. 

      NON-SCRAMBLED CASE

      1. a. 

         Coverage problem exists per RM 03803.024A.4.

         1. 1. 

            Convert the control to reflect an “ED” case.

         2. 2. 

            Forward the case to a coverage technician for processing.

      2. b. 

         Earnings Problem Exists

         1. 1. 

            Convert the control to reflect a “DI” case.

         2. 2. 

            Process per RM 03812.

         3. 3. 

            Prepare any necessary letters per RM 03803.071.

      3. c. 

         No Coverage Or Earnings Problem Exists

         1. 1. 

            Prepare any necessary letters per RM 03803.071.

         2. 2. 

            Close the case on the electronic control system and dispose of all material per RM 03803.073.

   2. 2. 

      SCRAMBLED CONDITION EXISTS

      1. a. 

         Make all possible transfers to the correct SSN per RM 03816.021.

      2. b. 

         Take all other possible corrective action based on the results of scouting in accordance with applicable procedures.

4. D. 

   After any actions in C.2.b above have been completed, dispose of the case per the following appropriate instructions:

   1. 1. 

      SCRAMBLE RESOLVED, CASE IS “COMPLETE” FOR BOTH RECORDS PER RM 03803.013:

      1. a. 

         Prepare any necessary letters per RM 03803.071.

      2. b. 

         Close the case and on the electronic control system and dispose of all material per RM 03803.073.

   2. 2. 

      SCRAMBLE RESOLVED, CASE IS “COMPLETE” FOR ONE RECORD PER RM 03803.013:

      1. a. 

         Prepare any necessary letter for the non-discrepant record per RM 03803.071.

      2. b. 

         Update the control to reflect an “ED” for the discrepant record.

      3. c. 

         Forward the case to a coverage examiner for processing, if a coverage problem exists.

      4. d. 

         Prepare an initial development request per RM 03803.055 if an earnings problem exists.

   3. 3. 

      SCRAMBLE NOT RESOLVED:

      1. a. 

         Update the control to reflect an “SWED” case.

      2. b. 

         Prepare an initial development request per RM 03803.055.