Generally, initial writings may be treated as inquiries when:
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•
there is no underpayment; or
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•
available information indicates the existence of someone of a higher priority than
the writer; or
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•
the writer does not appear to bear the necessary relationship to the deceased or to
the deceased's estate; or
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In these situations the initial writing may be handled informally as an inquiry since
it is unlikely the writer can receive payment. Send a letter to the inquirer explaining
that there is no underpayment, or, if there is, why he /she cannot receive it. The
letter should not contain a reconsideration paragraph or a 6-month notification. However,
handle a subsequent letter insisting upon payment as a claim.