Document the FO investigation using the Remittance ID field on the Correct Field Office
Receipt (RCFR) screen in DMS, see MSOM DMS 003.022. Managers should use the Manager
Correct/Delete FO Receipt (RMCR) screen to record FO actions to resolve the discrepancy,
see MSOM DMS 004.011. For example, if the alerted remittance was processed or posted
to ROAR or the SSR, enter the following information:
-
•
Block and item number from the Remittance File Query display,
-
•
The date posted to ROAR from the history field for TC 31, or
-
•
The date posted to the OPDR field with a TR 1 of HU or HUU
If there is no trace of the remittance in ROAR or on the SSR, document that the lost
check procedures were implemented or other action taken and date. Use the Remarks
Index (RMKI) screen to enter remarks about the action taken. See MSOM DMS 009.002