When you reply to FO inquiries:
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•
Send a reply to the FO. Include the status of the claim, the date SSA transmitted
the certification data to RRB, the action taken, and any other information to assist
the FO.
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•
Complete the SSA-3103 (SSA Certification of Title II Monthly Benefits to RRB for Payment
or Adjustment), attach a copy of the inquiry, a copy of the PC reply sent to the FO,
and forward to RRB. Annotate the railroad employee's name, railroad claim number,
and SSN on all correspondence.
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•
File a paperless copy of the inquiry in NDRED.
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Refer identified critical cases to the appropriate Inquiry and Expediting (IE) Staff
in the PC, Office of Earnings and International Operations (OEIO), or the Inquiry
and Expediting (IE) Staff or Module Processing in the Office of Disability Operations
(ODO).
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•
Do not certify any payments to Treasury for a beneficiary whose payment is or will
be certified by RRB.
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•
Send material concerning initial claim cases and post-adjudicative actions to:
U.S.
Railroad Retirement Board
Retirement
and Survivor Benefits
Division
844
North Rush Street
Chicago, IL
60611-1275
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•
See also RS 01602.520 for PC E-mail and Telephone Contacts with the RRB