If you determine the RRB should have received certification from SSA, advise the claimant
to contact the RRB. The claimant may call the RRB toll-free number at (877) 772-5772
or they may write to the RRB at this address:
U.S.
Railroad Retirement Board
Retirement
and Survivor Benefits Division
844 North Rush
Street
Chicago, IL
60611-1275
Provide the claimant with the approximate date SSA certified payment to RRB. Use the
RAIL Data on the MBR (SM 00510.515) and the date MCS or MACADE processed the award
(see TRANS Data, SM 00510.590) to find the approximate date of certification. Advise
claimant to notify RRB of this date with the railroad employee's name, claim number,
and SSN. If the railroad employee differs from the Social Security beneficiary alleging
nonreceipt, advise the claimant to include the beneficiary's name and SSN in addition
to the railroad employee's corresponding information when communicating with the RRB.
If you assist with RRB correspondence, avoid agency specific acronyms and abbreviations.
See RS 01602.405 for more information on inquiries to the RRB.
Tell the claimant RRB will not provide notifications about the claimant’s case to
SSA as the RRB has responsibility for any necessary actions with the claimant’s case.
If the claimant’s current LAF status is not 'E' (e.g., S2) and retroactive benefits
are not due, provide the claimant reasons for the nonpayment before directing the
inquiry to RRB .